Dealing with customer affairs
Dealing with customer affairs
Dealing with customer affairs
Sayan Gostar Irsa Paper Industry Company attaches great importance to answering customers' questions and handling employers' complaints. All the efforts of the production and quality control units will be effective and fruitful only when our customers are completely satisfied with our collection at every stage of their interactions. In this group unit, all issues related to customers and their criticisms and suggestions are carefully examined and necessary measures are taken to resolve them as soon as possible. Our support team in the customer care department always seeks to attract the maximum satisfaction of its regular or new customers. This goal will be achieved only by providing optimal services and optimizing the process of ordering and sending goods.
Our main activities in the customer affairs unit
- Collecting all criticisms and suggestions provided by customers
- Dealing with customer complaints and suggestions
- Holding face-to-face or face-to-face meetings with customers in order to optimize interactions
- Communicating and negotiating with all institutions related to the field of work
- Receiving complaints and dealing with dissatisfaction from customers
The goals of our company's support agents for customers
- Efforts to satisfy and trust customers
- Trying to improve and simplify the purchase process
- Complete and accurate monitoring of product quality
- Speed and accuracy in sending goods
- Guarantee the quality of all products